Terms of Service

Effective Date: 10 January, 2026

Welcome to Privacy Reset Solutions! These Terms of Service (“Terms”) apply to your use of our website, services, and any products or tools we offer (collectively, the “Services”). By accessing our site or using any of our Services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our Services.

We are an Australia-based privacy consultancy (operating in Western Australia) offering personal privacy consulting and related digital products. We have tried to write these Terms in plain English to be clear and easy to understand. These Terms are legally binding, so please read them carefully.

Our Services and Scope

What We Offer: Privacy Reset Solutions provides a range of privacy and security consulting services and resources. Our current and planned offerings include:

In-Person Privacy Consulting: One-on-one consulting sessions (typically in-person) to help improve your personal online security and privacy (for example, Windows privacy reset, system “de-bloating,” browser hardening, password management).
Digital Products: We may offer digital products such as downloadable PDF guides, e-books, software tools or apps related to privacy and security.
Online Community & Support: We plan to host an online forum or community for discussing privacy topics, conduct user surveys (for example, via Google Forms or our site), and possibly provide helpdesk or live chat support for questions. Any content you or other users submit through these channels will be considered “user submissions” (see User Content section below).
Payments and Purchases: Our Services may involve paid products or subscriptions (for example, add-on services, privacy coaching newsletters, or digital downloads). We use trusted third-party payment processors for online payments (such as Square, PayPal, or Stripe), and we may also accept in-person payments via a point-of-sale system. All purchases are subject to the Purchases & Payments terms described later.

These Terms cover all of the above Services (including any new features we add in the future) unless we specify otherwise. We may update the scope of our offerings from time to time, and reserve the right to modify or discontinue any Service at our discretion (for example, adding or removing features or products). We’ll do our best to inform users of major changes.

Acceptance of Terms

By using our website or any Services, you confirm that you accept these Terms. If you don’t agree with any part of these Terms or our Privacy Policy, do not use the site or Services. We expect users to follow these rules and any additional guidelines we provide within the Services (for example, forum rules or specific product terms). If you violate these Terms, we may suspend or terminate your access at our discretion.

Changes to Terms: We may update or modify these Terms occasionally to reflect changes in our business or for legal reasons. If we make significant changes, we will update the “Effective Date” and (if practical) notify users via our website or email. It’s your responsibility to review these Terms periodically for any modifications. Your continued use of our Services after changes means you accept the revised Terms.

Eligibility (Adults Only)

Age Requirement: Our Services are intended for adults. You must be at least 18 years old to use our website or Services or to provide any personal information. We do not knowingly solicit data from or market to children under 18. If you are under 18, please do not use our site or Services. If we learn that we’ve collected personal information from someone under 18, we will take steps to delete it.

Mature Content Warning: Discussion of privacy and security can sometimes involve mature or sensitive topics. We may occasionally use frank or explicit language (for example, when quoting real-world scenarios or threats). If you are uncomfortable with adult language or mature topics, you should not use our site. We strive to keep content professional and appropriate, but we want to alert you in case such language appears.

User Accounts and Security

Some features of our Services (like an online forum or purchasing a product) may require you to create an account or provide personal details.

When you create an account or submit information:

You agree to provide true, accurate, and current information about yourself. Don’t use false identities or someone else’s information.
You are responsible for maintaining the confidentiality of your account login credentials. If you choose a password, keep it secure and do not share it.
You are responsible for all activities that occur under your account. If you believe someone has gained unauthorized access to your account, please notify us immediately.

We reserve the right to refuse service, suspend accounts, or revoke user access at any time if, in our discretion, a user violates these Terms or engages in behavior we deem inappropriate. This includes any misuse of our Services, illegal activities, or harassment of our staff or other users.

Acceptable Use of Our Services

We expect all users to use Privacy Reset Solutions in a lawful and respectful manner. By using our site and Services, you agree NOT to:

Break the Law: Do not use our Services for any purpose that is illegal or prohibited by these Terms. This includes not engaging in hacking, fraud, spamming, phishing, or any other unlawful activities.
Abuse or Disrupt the Service: Do not interfere with the operation of our website or Services. For example, do not attempt to circumvent security measures, inject harmful code, or launch denial-of-service attacks. Also, do not use our site to distribute viruses, malware, or anything that might harm others’ software or security.
Harass or Harm Others: Do not threaten, harass, or offend others in our community. Any form of hate speech, discrimination, bullying, or exploitation is strictly forbidden. Treat other users (and our team) with respect.
Infringe on Rights: Do not upload, post, or share any content that violates someone else’s rights. This means no posting content that you don’t have permission to use, such as others’ copyrighted material or personal information, and no violating privacy, publicity, or intellectual property rights of others. You also must not use our platform to share confidential information that you have no right to disclose.
Misrepresent or Misuse Content: Do not impersonate any person or entity, or misrepresent your affiliation. Also, do not misuse our content (see Intellectual Property below) – for example, by passing off our materials as your own or using them for commercial gain without permission.

If you engage in any of the above prohibited behaviors (or other behavior we deem seriously inappropriate), we may remove your content, suspend your access, or terminate your use of the Services at our sole discretion. We want Privacy Reset Solutions to be safe and helpful for all users, so please use common sense and courtesy.

Intellectual Property & Content Usage

Our Content is Protected: Everything on our website – including all text, logos, graphics, images, videos, design elements, software code, and content – is owned by or licensed to Privacy Reset Solutions (the sole trader business) and is protected by copyright, trademark, and other intellectual property laws.

All product names, logos, and brands are the property of their respective owners.

Personal Use Only: You are welcome to access and use the materials on our site for your own personal and non-commercial use. For example, you can read our articles, learn from our guides, or implement our tips on your own devices.
No Copying or Redistribution: You may not copy, reproduce, modify, or redistribute any content from our site for any public or commercial purpose without our prior written permission. This includes (but isn’t limited to) uploading our content to other websites, republishing portions of our guides, incorporating our material into your own product, or selling information you got from us.
No Derivative Works or Exploitation: You also agree not to adapt, translate, reverse-engineer, or create derivative works from our website content, and not to exploit our content or intellectual property in any unauthorized way. Essentially, don’t steal or misuse our stuff – we worked hard to create it.
Respect Copyright Notices: You must abide by any copyright notices, trademarks, or other markings on our site that indicate ownership. Removing or altering any such notices (like watermarking on images or footers on documents) is prohibited.

We reserve all rights not expressly granted to you in these Terms. If you want to share or use something from Privacy Reset Solutions beyond what’s allowed here, please contact us and ask permission first. Unauthorized use of our content may violate the law, and we reserve the right to take action (including legal action) to protect our intellectual property.

User Content and Submissions

We may provide opportunities for you to interact with us and other users – for example, posting on a forum, sending us an email, filling out a survey, or using a chat/helpdesk feature. When you submit or post any content to our site or otherwise share feedback or material with us (collectively, “User Content”), you agree to the following:

You Give Us Permission to Use Your Content: You grant us a broad license to use any User Content you submit. This means we have the right to copy, share, publish, adapt, or otherwise use your questions, comments, posts, testimonials, or other submissions in any medium, now or in the future, and for any purpose. For example, if you ask a great question on our forum or send us a helpful suggestion, we might edit and include it in an article, use it in marketing, or incorporate your idea into our services.
No Compensation: You understand that you will not be paid or rewarded for any content or ideas you submit. If you choose to share something with us, you do so voluntarily and without expectation of payment.
You Warrant It’s Yours to Share: When you post or send content, you promise that you own or control the rights to that content and have the authority to share it. You warrant that using your content in the ways described will not violate anyone else’s rights or laws. In other words, don’t submit content that isn’t truly yours to share (for example, don’t copy someone else’s article into our forum).
Waiver of Moral Rights: To the extent applicable, you waive any “moral rights” in your submissions. This allows us to edit or use your content without requiring attribution to you, if we choose. (For instance, if we quote your question in an FAQ, we might edit it for clarity and not always include your name.)
Our Right to Manage Content: We are not obligated to publish or keep any User Content you provide. We may monitor, moderate, or remove user postings at our discretion if we believe they violate these Terms or are otherwise objectionable. However, we are not responsible for what users post, and we do not actively monitor everything. You are responsible for your own posts.

By submitting any User Content, you agree that we can use and share it freely without restriction or obligation to you (aside from our obligations under our Privacy Policy for personal data). Do not submit any ideas or content that you consider confidential or proprietary, because we are not agreeing to keep any submissions confidential. (The exception is personal information you provide for service delivery, which we handle according to our Privacy Policy.)
Note: This section does not apply to personal data you provide for service delivery (for example, your address or system information needed for a consulting session) – such personal data will be handled according to our Privacy Policy and applicable law. This section mainly covers content you intentionally share for publication or feedback, like testimonials, forum posts, or suggestions.

Third-Party Links and References

Our website or communications may include links to third-party websites or resources that we think might be useful (for example, a blog post might link to an external news article, or we might recommend a privacy tool provided by another company). These external sites are outside of our control, and different terms and policies may apply when you visit them.

No Endorsement or Control: A link to an external website does not mean we endorse or guarantee that site or its content. We do not maintain or control these third-party sites, and we take no responsibility for their content, offerings, or accuracy. This includes any third-party products or services you might access through our links – we don’t endorse or warranty those either.
Use at Your Own Risk: Visiting or using third-party sites or services is at your discretion and risk. We won’t be liable for any loss or damage that may result from your dealings with third parties, even if you learned about them through us. If you follow a link to another site, be sure to read their terms and privacy policy.
No Ongoing Monitoring: We cannot and do not monitor every third-party content or link we share or that others share on our forum. Information on external sites might become inaccurate or outdated. We are not responsible if a link we provided doesn’t work or if the information on the other end is no longer relevant.
Third-Party Integrations: If we integrate any third-party tools or platforms into our Services (for example, using a payment gateway or a chat widget), those third parties might have additional terms that apply. We will try to let you know when that is the case (for instance, if you’re using our payment system, you might also be agreeing to Stripe’s or PayPal’s user agreement). We are not liable for third-party platform issues like outages or security breaches, but please inform us if you encounter any, and we will do our best to assist or provide an alternative.

Linking to Our Site

We welcome interest in Privacy Reset Solutions, but if you wish to link to our website, please do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

In general:

You may link to our homepage or public articles for non-commercial purposes, provided you do so in a way that does not suggest any form of association, approval, or endorsement by us without our express permission.
You may not frame our site or embed our content on another website without permission. And you certainly may not state or imply that we have any relationship or have endorsed your site or content without our agreement.
If we request that you remove a link to our site, you agree to remove it immediately. We reserve the right to revoke permission to link to our site at any time, for any reason. For example, if we feel your link is used in a misleading or inappropriate context, we may ask you to take it down.

If you want to reference our content or use our name/logo in any way beyond simple linking, please contact us for permission. We typically grant permission for reasonable uses but we just want to ensure our brand is represented accurately.

Purchases and Payments

When you purchase a product or service from Privacy Reset Solutions (such as booking a consulting session, buying a digital guide, or subscribing to a newsletter), the following terms apply:

Prices: All prices are listed in Australian Dollars (AUD) unless stated otherwise, and include taxes where applicable (or we’ll let you know if plus GST). We reserve the right to change prices for our products/services from time to time. If you’ve already placed an order or signed up for a subscription, we’ll honor the price that applied at the time of your purchase for that order period.
Payment Process: Payments for online purchases are handled through third-party payment processors like Square, PayPal, or Stripe. These services are responsible for processing your payment information securely. We do not store your credit card details on our own servers. By making a purchase, you also agree to the payment provider’s terms (they will usually have you accept them during checkout). If there is an error or issue with payment processing, we’ll do our best to help, but ultimately the third-party processor controls the transaction.
Payment Timing: For one-time purchases (for example, a guide or single session), payment is due at the time of order. For services billed via invoice (for example, if we invoice you for a consulting session after completion) or subscriptions, payment is due as per the agreed billing cycle.
Late Payments: If you do not pay an invoice on time, we may suspend delivery of services until payment is received. Repeated failure to pay on time may result in cancellation of your service.
Online and POS transactions: Whether you pay online through our site or in-person via our point-of-sale (for example, tapping your card at an in-person session), your payment will be securely processed. In-person card transactions will typically provide you a receipt via email or text. All forms of payment are subject to these same Terms. If a payment is declined or later reversed (for example, a chargeback), we reserve the right to cancel the service or product delivery and, if appropriate, pursue the amount owed through collections (see Unpaid Accounts & Collections below).
Accuracy of Billing Information: You agree to provide current, complete, and accurate purchase and account information for all purchases. If your billing or contact information changes, you should update us or the payment processor promptly so we can complete your transactions and contact you as needed.

Cancellation and Refunds

Cancellation Policy: When you purchase a service or product from us, you agree to any specific cancellation or refund terms that apply to that offering. We will make these terms clear either in the service description, during checkout, or in the enrollment confirmation. For example, a particular consulting package or promotion may have its own refund eligibility rules. Some special offers or custom services might be non-refundable (we’ll flag those clearly when you sign up).

In general:

Consulting Services: If you need to cancel or reschedule an in-person consulting session, please let us know as soon as possible. We understand life happens – we’ll do our best to accommodate changes. However, we reserve the right to charge a cancellation fee or offer only a partial refund if you cancel with short notice (for example, less than 24 hours before a scheduled session), especially if we cannot fill that slot. We will outline any such fees in the booking terms when you schedule.
Digital Products: Due to the intangible nature of downloadable products (like PDFs or software), all sales are generally final. If a file is corrupted or you have trouble accessing a digital product, we will certainly work with you to get a working copy. But once you have received the digital product, we typically do not offer refunds, except where required under Australian consumer law (for example, if the product is faulty in a way that makes it unusable).
Subscriptions: For subscription services (like a monthly newsletter or recurring consulting retainer), you can cancel future renewals at any time by contacting us. If you cancel part-way through a prepaid period, we will usually continue to provide the service until the end of the period you paid for, and not renew thereafter. We do not generally pro-rate or refund unused portions of a subscription period, unless stated otherwise in a promotion or required by law.
Event or Course Enrollments: (If we offer workshops, webinars, etc. in the future) We will include specific refund terms for those at the time of booking. Some deeply discounted promotions or group-buy packages might be non-refundable, as noted at purchase.

How to Request a Refund: If you believe you are entitled to a refund (for example, a product was not delivered as described, or you qualify under a specific guarantee we offered), please contact us at the email provided in the Contact section. We will review your request in line with these Terms and any specific product policy. Approved refunds will be issued to the original payment method when possible.

Australian Consumer Law: It’s important to note that nothing in our cancellation or refund policy is intended to limit your rights under Australian Consumer Law. We will provide refunds or remedies as required by law for any products or services that fail to meet a consumer guarantee. (See Consumer Rights below for more on this.)

Unpaid Accounts & Collections

If you purchase a service or product and then fail to pay what you owe (for example, a payment fails and you do not provide a new payment method, or you simply don’t pay an invoice by the due date), the following applies:

Late Fees: We reserve the right to charge interest or late fees on overdue amounts as permitted by law. We will clearly communicate any such charges on your invoice or agreement. (For instance, we might say “payment due in 30 days, interest at 1% per month on late balances.”) If not specified, the default is that no interest accrues for the first 30 days of lateness, after which reasonable interest (up to 10% per year) may be applied.
Suspension of Service: If your account is seriously overdue, we may suspend or terminate the services we’re providing to you until payment is caught up. For example, we might pause a multi-session consulting engagement or restrict your access to a paid forum area until outstanding fees are resolved. We’ll attempt to notify you before suspension.
Use of Collection Agencies: If you still do not pay, your account may be turned over to an external collection agency. We prefer to avoid this, but it is our last resort. If a collection agency is used, you agree that you will be responsible for any collection fees and costs incurred. Collection agencies often charge a percentage of the debt (sometimes up to around 25-35%) or a fixed fee – those costs will be added to your balance if applicable. You also agree to reimburse any reasonable attorneys’ fees and legal expenses we incur in trying to collect your unpaid account.
Contact Authorization: By owing money and not paying, you authorize us and any designated collection agency to contact you to pursue the debt. We (or the agency) may contact you via the contact information you provided, including phone calls (including mobile/cell calls), text messages, emails, and postal mail. This could include automated calls or pre-recorded messages if allowed by law. Important: Contacting you on a mobile phone or via text could result in charges from your phone carrier (message and data rates may apply). By agreeing to these Terms, you acknowledge these potential charges.
Third-Party Contact Services: You also agree that the collection agency may involve third-party services to reach you (for example, a mailing service or skip-tracing service) and may share your contact information with them solely for the purpose of getting in touch about the debt. This is standard practice in collections. Rest assured, we will not broadcast your debt information to random parties – only to those necessary to seek repayment.

We truly hope none of this will ever be needed. If you have any issue making a payment, please contact us and we’ll try to work out a solution before it ever goes to collections. Communication is key!

Communication and Marketing Consent

By providing us with your contact information (email, phone number, mailing address, etc.), you consent to us contacting you for both service-related communications and, occasionally, marketing purposes. We promise to respect your communication preferences and not to bombard you with spam. Here’s what to expect:

Service and Account Communication: We may contact you via email, phone, or text to confirm appointments, send invoices, provide updates about your service, or respond to your inquiries. These are not marketing messages but essential communications for using our Services. (For example, we might text you to confirm your address on the day of an in-person session, or email you a report after a consultation.)
Marketing Messages: We may also send you newsletters, promotions, or offers that we believe could be relevant to you (for instance, tips on privacy best practices, or a discount code for a new guide). We will only send marketing emails or texts if you have not opted out. If at any time you don’t want to receive these, just let us know!
Opting Out: You can opt out of marketing communications at any time. For emails, you can usually click the “unsubscribe” link at the bottom of the email. For text messages, you can reply STOP to any message to stop receiving texts. You can also contact us directly and request to be removed from future marketing. We will honor all such requests promptly. (Note: If you opt out of marketing, we may still send you essential communications about your account or services you’ve requested – for example, appointment reminders, payment receipts.)
Message Rates: If we send SMS/text messages, please be aware that message and data rates may apply depending on your mobile plan. We don’t charge you anything to receive texts from us, but your phone carrier might. If you’re not sure about your plan’s texting rates, it’s a good idea to check with them.
No Third-Party Marketing: We value your privacy. We do not sell or rent your contact information to third-party marketers. Any communications will come from us (or on our behalf). If we ever collaborate with another organization (for example, a joint webinar), we will not share your contact details with them unless you explicitly opt-in.
Consent for Auto-dialers: By giving us your phone number, you are also agreeing that we might use automated dialing or pre-recorded calls/texts to contact you for the purposes described above (particularly for any account issues or collections, as noted). We know robocalls are annoying, so we’ll only resort to automated calls in rare cases – primarily related to overdue payments as per the collections section. But we want to make sure we have your consent in case it’s necessary.

For more details on how we collect, use, and protect your personal information, please see our Privacy Policy (which is incorporated into these Terms by reference). In case of any conflict between these Terms and the Privacy Policy regarding personal data, the Privacy Policy will prevail.

No Warranties – Services “As Is”

We strive to provide great services and helpful information, but we can’t promise that everything will always be perfect or that you’ll achieve any particular results. Using Privacy Reset Solutions is at your own risk. To the fullest extent allowed by law, we provide our website, services, and content “as is” and without any warranty.

What this means in plain language:

No Guarantee of Results: We make no guarantees or promises that our services or products will meet your specific needs or expectations, or that following our advice will produce a particular outcome for you. For example, while our consulting aims to greatly improve your privacy and security, we do not guarantee that you will never experience a security breach or privacy incident afterward. Similarly, any success stories or testimonials on our site are individual experiences – your results may vary. As stipulated by law, we cannot and do not make any guarantees about your ability to get results (whether financial, security, or otherwise) from our ideas, information, tools, or strategies. Your success depends on many factors outside our control, including your own effort, situation, and follow-through.
No Implied Warranties: We hereby disclaim all warranties and conditions of any kind, whether express or implied, to the extent permitted by law. This includes implied warranties of merchantability, fitness for a particular purpose, and any warranties that the information or services are accurate, up-to-date, or error-free. For example, we do not warrant that any software recommendations we give will be suitable for your unique system or that they won’t conflict with other software. We do not warrant that any advice or strategy we provide will be effective for everyone or in every situation.
Site Functionality: We do not guarantee that the website or any content is free of errors or be uninterrupted. From time to time, you might encounter bugs, delays, or interruptions in service (for instance, the site could go down for maintenance, or an online tool might not work on your device). We also don’t warrant that our site or servers are free of viruses or other harmful components, though we certainly try our best to keep everything secure. You are responsible for using up-to-date antivirus software on your own devices.
Satisfaction Guarantees: Unless we explicitly offer a guarantee on a product (like a “30-day satisfaction guarantee” on a course, which we would clearly advertise if we did), all services are provided without any guarantee. The only exceptions would be any guarantees that are expressly indicated as such on our site or in a specific offer. If we do offer a specific guarantee for a product, the terms of that guarantee will apply (for example, we might say “if you’re not satisfied, get a full refund within X days” – and we would honor that).
Not Professional Advice: (This is important enough to be its own section, but it ties into our no-warranty stance.) Our content is for general informational and educational purposes and is not professional advice tailored to you. See below for more on this.

In summary, we do not make warranties or guarantees about our Services, except that we promise to deliver the services you purchased as described, to the best of our ability, and to respect your rights. If something is not as described, you may have remedies under our refund policy or the law, but we do not offer any additional warranties. You assume full responsibility for how you use our information and services. If you’re ever unsure whether a particular action is right for you, we encourage you to consult a relevant professional or do further research.

Not Professional Advice (Information Only)

Privacy Reset Solutions provides information, education, and guidance on privacy and cybersecurity. While we aim to be experts in our field, we are not your lawyer, financial planner, doctor, or other licensed professional. The information and materials we provide cannot replace the advice of trained, certified professionals in other fields.

For clarity:

No Legal Advice: Nothing on our site or communicated in our consulting should be taken as formal legal advice. We are not a law firm and do not provide legal services. For example, we might talk about privacy laws in general terms or help you configure privacy settings, but if you have specific legal questions or compliance issues (like “Am I legally compliant with GDPR?” or “Can I be sued for doing X?”), you should consult a qualified attorney. We do not assume liability as legal counsel.
No Financial or Tax Advice: We do not provide financial, accounting, or tax advice. Occasionally our discussions might touch on topics like avoiding scams or protecting financial information online, but these are for educational purposes. Any decisions about finances or investments are solely your responsibility, and you should consult a financial advisor for advice tailored to your situation.
No Medical or Psychological Advice: If our content ever touches on well-being (for example, stress related to privacy breaches), remember we are not medical or mental health professionals. Any suggestions we provide should not be considered medical or psychological advice or a substitute for consulting with healthcare providers.
General Guidance: The content on our website, including any blog posts, videos, forum answers, or chat advice, is general in nature. It might not apply perfectly to your personal situation. Use your judgment, and if needed, seek a second opinion from a professional in the relevant field. We provide tools and knowledge, but you are solely responsible for the actions you take (or don’t take) based on our Services.

By using our Services, you agree that you won’t hold us liable for any outcomes that result from your relying on the information we provide. You acknowledge that you are responsible for your own decisions and actions. If you implement changes based on our consulting or act on something you read on our site, you are doing so voluntarily and at your own risk. We want you to succeed in enhancing your privacy and security, but ultimately the responsibility lies with you to apply advice appropriately and to seek professional guidance when in doubt.

Limitation of Liability

This section is important as it limits the damages you can recover from us if something goes wrong. To the maximum extent permitted by law, Privacy Reset Solutions (and our owner/operator) will not be liable to you for any indirect or consequential losses, and our total liability is capped at the amount you paid us. In legal terms:

No Indirect or Special Damages: Under no circumstances will we (or any partners, contractors, or suppliers) be liable for any special, indirect, incidental, consequential, or exemplary damages arising from your use of our Services or inability to use them. This includes things like lost profits, lost data, business interruption, or loss of opportunity, even if we’ve been advised that such damages are possible. For example, if our website was down and you missed an opportunity, or if a privacy tip we gave didn’t prevent a data breach and you suffered losses, we are not liable for those types of damages.
Liability Cap: If we are found liable to you for any claim arising out of or related to our Services (whether in contract, tort, or any other theory of liability), our maximum aggregate liability will not exceed the total amount you have paid us for the service or product in question (or, if the claim does not relate to a specific product, then the amount you paid us in the last 12 months). If you have not paid us anything (for example, if you’re just using free content on our site), then we have no financial liability to you. In no event will our total liability to you exceed the amount you paid to us for access or products.
Release of Liability: If you have an issue with our Service, your sole remedy is to stop using the Service and (if applicable) request a refund under our stated policies. You agree not to seek damages or remedies beyond what is described in these Terms.
Exceptions: The above limitations apply to the fullest extent allowed by law. However, we do not exclude or limit liability for anything that cannot be excluded by law, such as (for example) liability for death or personal injury caused by our proven negligence, or fraud. Also, if an applicable law does not allow the exclusion of certain damages, then that part of the limitation will not apply to you. In particular, Australian Consumer Law may confer certain rights and remedies that cannot be excluded, as described below.

By using our Services, you understand and agree that our liability is limited. We are not liable for losses that we could not reasonably foresee or that are outside of our control. If you live in a jurisdiction that does not allow any limitation of liability, then our liability will be limited to the smallest amount allowed by law.

Australian Consumer Rights

We want to emphasize that nothing in these Terms is intended to exclude, restrict, or modify any rights you have under the Australian Consumer Law (ACL) or other applicable consumer protection laws that cannot be lawfully excluded. As an Australian consumer, you may be entitled to certain guarantees (for example, that services are provided with due care and skill, or that goods are reasonably fit for purpose). Those statutory guarantees apply to our Services if you are purchasing as a consumer, and we do not exclude them.

In practical terms:

Non-Excluded Guarantees: Our goods and services come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. (Note: Digital products like software or PDF guides are considered “goods” under ACL, and consulting services are “services” – both come with statutory guarantees when sold to consumers.)
Remedies: If we breach a non-excludable guarantee, our liability for that breach is (where permitted by law) limited to either resupplying the service to you or paying the cost of having the service resupplied, at our election. For goods, it may be limited to replacing the goods or supplying equivalent ones. This is the standard remedy provision under ACL for businesses, and we include it here to clarify how remedies would be provided.
No Contracting Out: We do not seek to contract out of any provision of the Competition and Consumer Act 2010 (Cth) or relevant state laws. If any part of these Terms seems inconsistent with your rights under law, the law will prevail.

In summary, we respect your rights as a consumer. The limitations and disclaimers in these Terms are all subject to this important point: Nothing in these Terms overrides your statutory rights. We just ask that you understand we are a small consultancy doing our best to help you, and we need to limit our liability for extraordinary or indirect losses – but we will absolutely fulfill our legal obligations to you.

Earnings and Results Disclaimer

From time to time, our Services or website might include discussions about potential results you could achieve – for example, how our tips could improve your privacy, or perhaps case studies of clients who benefited from our advice. We want to make it clear that individual results will vary, and we do not guarantee any particular outcome, financial or otherwise.

In detail:

No Guaranteed Outcomes: Whether we’re talking about security outcomes (like “avoid 100% of phishing attempts”) or financial outcomes (perhaps saving money by avoiding scams), we are not guaranteeing that any specific result will happen for you. Everyone’s circumstances are different. Any statements about results are meant to illustrate possibilities or past experiences, not promises of what will happen in your case.
Not a “Get Rich” Scheme: We don’t offer any programs that promise you’ll make money. Our focus is privacy and security, not income. If we ever mention money (for example, “save costs by using free privacy tools” or quoting stats about identity theft losses), understand that these are general examples. We do not believe in “get rich quick” ideas and we certainly do not provide them. Any improvement in your financial situation from using our services (like avoiding fraud) is a great potential benefit, but we can’t guarantee it.
Effort and Diligence: Achieving better privacy/security (or any other benefit) often requires effort and continuous diligence. Your results depend on factors like your follow-through, your starting situation, and external factors beyond our control. We will provide you tools, guidance, and support, but you must take action to see results. If you only implement half the recommendations or revert to old habits, your outcomes will reflect that.
Educational Purpose Only: All our products and services are for educational and informational purposes. They’re intended to empower you with knowledge and strategies. Nothing on our site, in our content, or in our programs is a promise or guarantee of results or future outcomes. We don’t offer professional legal, tax, or financial advice (as stated earlier). If we mention any statistics or case studies, those are illustrative only and not a guarantee you’ll have the same experience.
Your Responsibility: Ultimately, you are responsible and accountable for your own decisions, actions, and results in life. We will do our best to help by providing guidance and support, but we can’t control what you do with it. By using our Services, you agree not to hold us liable if you do not achieve your desired results or any particular outcome.

We want you to succeed – whether that means achieving a higher level of online privacy, peace of mind, or any other goal you have. We believe our strategies can make a significant positive difference (and we continually refine them to improve). Just keep in mind that everyone’s journey is unique, and no one can guarantee results.

If you ever have questions about what you can reasonably expect from our Services, please ask. We prefer to have clear and honest communication rather than have you set unrealistic expectations. We’re here to support you, and we celebrate successes when they come, but we cannot predict or promise exactly what your success will look like.

Age Restrictions & Mature Content (Summary)

To reiterate from earlier sections in one place: Our Services are for adults only, and users must be 18 or older. We do not target or knowingly collect data from children under 18. Additionally, our content may occasionally include mature themes or strong language; user discretion is advised. Parents or guardians are responsible for supervising minors’ internet use – but again, we ask that minors do not use our site.

If you find any content on our site objectionable or have concerns about age-appropriate access, feel free to contact us. We value feedback and will consider it as we develop content.

Confidentiality and Proprietary Rights

As a privacy consultancy, we often develop or utilize specialized tools, processes, checklists, and strategies to help our clients. These materials (whether presented on our site or delivered during a consultation) are proprietary and confidential to our business. By using our Services, you agree to respect the proprietary nature of our methods:

Proprietary Tools & Materials: The tools, processes, strategies, templates, and materials that we use or provide to clients are copyrighted and proprietary to Privacy Reset Solutions or trusted third-party providers. This means you cannot take our methods or materials and use them to train others, incorporate them into a competing service, or publish them as your own. For example, if we give you a custom privacy checklist or software script as part of our service, it is for your personal use only as our client.
No Unauthorized Duplication or Teaching: You agree not to record, reproduce, or distribute our proprietary material in any form without our express written permission. Also, you agree not to teach or coach others using our proprietary concepts as the basis, without our permission. Essentially, don’t turn our service or materials into your own product/workshop.
Legal Enforcement: Any unauthorized use or distribution of our proprietary content is prohibited, and we reserve the right to take legal action and seek full damages if these terms are violated. We take protection of our intellectual property seriously (as we must, given the nature of our business). We hope never to have to enforce this, but we will if necessary to protect our rights.
Your Confidential Information: Conversely, we also respect your confidentiality. Our Privacy Policy outlines how we protect your personal data. Additionally, if in the course of providing consulting we sign a separate confidentiality or non-disclosure agreement with you (for example, if you’re a business client needing extra assurances), that agreement will also apply. We will not disclose any sensitive information you share with us about your systems or situations, except as permitted by you or required by law.

In short, our proprietary methods remain ours, and your sensitive information remains yours. Each party agrees to respect the other’s proprietary rights and confidential information.

Termination of Service

We hope to have a long and positive relationship with every user. However, we reserve the right to terminate or suspend your access to our Services at any time, for any reason, and without prior notice if necessary. Circumstances in which we might do this include:

Violation of Terms: If you violate these Terms or any other policy (like forum rules), we may disable your account or block your access. For example, serious abuse, illegal activity, or repeated infringement of our intellectual property can result in immediate termination.
Discontinuation of Services: If we decide to discontinue a specific product or feature, or if we cease operations entirely (hey, it’s not in our plans, but one must consider), we may terminate the related services. In such cases, we will try to give advance notice and possibly offer pro-rated refunds for any prepaid services that are ending early.
Account Inactivity: If you have an account that has been inactive for a very long time, we might close it to free up system resources. (We would typically warn you by email before doing so.)
At Our Discretion: Ultimately, as a private service provider, we reserve the right to refuse service to anyone. We might terminate service if, for instance, a user is harassing others or if providing service to a user becomes impractical or illegal due to changes in law.

If your access is terminated or suspended, these Terms shall survive to still apply concerning any relevant provisions (like intellectual property rights, disclaimers, liability limits, etc.). If you are a paid client and we terminate your service without cause, we will refund any portion of fees for services not delivered (except in cases of misconduct on your part, in which case no refund may be given).

You may also choose to terminate your relationship with us at any time by simply discontinuing use of our website and services, and (if you had an account) requesting that we delete your account. The Terms will continue to apply to your past use and any outstanding issues (like any unpaid fees or any licenses to use your User Content, which are irrevocable as noted).

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Western Australia, Australia, without regard to its conflict of law principles. If you are an Australian resident, you’re probably familiar with your consumer rights as discussed above. For international users, note that by using our site you are effectively subjecting yourself to Australian jurisdiction for the resolution of any disputes (to the extent permissible under your local law).

Jurisdiction: In the event of any dispute or claim arising out of or relating to these Terms or your use of our Services, you agree that such disputes will be subject to the exclusive (or at least non-exclusive) jurisdiction of the courts of Western Australia. In other words, if there’s a serious dispute, we expect it to be resolved in Western Australia under Australian law. We will, of course, endeavor to solve any issues amicably before it gets to that stage (perhaps through negotiation or mediation).

If you reside outside of Australia, please note that we make no representations that our site or services are appropriate or available in your location, and accessing them from territories where their content is illegal is prohibited. You are responsible for compliance with local laws if you access our Services from outside Australia.

Miscellaneous

Entire Agreement: These Terms (along with our Privacy Policy and any other guidelines or terms referenced herein) constitute the entire agreement between you and Privacy Reset Solutions regarding your use of our Services. They supersede any prior agreements or understandings, whether written or oral, relating to the same subject matter.
Severability: If any provision of these Terms is found to be illegal, void, or unenforceable by a court of competent jurisdiction, that provision will be deemed severable from the Terms and will not affect the validity and enforceability of the remaining provisions. The remainder of the Terms will continue in full force.
No Waiver: If we do not immediately take action on a violation of these Terms, it does not mean we are giving up any rights. Similarly, any failure by us to enforce any part of these Terms is not a waiver of our right to enforce it later.
Assignment: You may not assign or transfer your rights or obligations under these Terms to anyone else without our prior written consent. We may assign our rights and obligations to an affiliate or in the event of a business transfer or sale, but we’ll ensure the Terms still protect you in the same way.
Headings: Section titles or headings in this document are for convenience only and have no legal effect.

Contact Us

Thank you for reading our Terms of Service. We tried to cover all important points in clear language. If you have any questions or concerns about these Terms (or just want clarification on something), please feel free to reach out.

Contact Information: You can contact Privacy Reset Solutions by emailing us at support@privacyreset.co. Our business is based in Perth, Western Australia, so if you prefer snail mail or in-person communication, please request details via email or use our Contact Us page.

We appreciate your trust in Privacy Reset Solutions. Our goal is to help you take control of your privacy and security in a safe and effective way. By understanding and agreeing to these Terms, we can work together with clear expectations and mutual respect. Here’s to a more private, secure digital life!

Agreement

By using the Privacy Reset Solutions website or any of our services, you acknowledge that you have read and agree to these Terms of Service.