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Privacy Policy

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. By using our Services, you agree to the collection and use of information in accordance with this policy.

Effective Date: 10 January 2026

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Privacy Reset Solutions (ABN 79 742 922 773) is an Australian-based privacy consultancy operated by Adam Haig Phillips. We are committed to protecting your privacy and handling your personal information in a transparent, secure manner. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information. This policy is written in plain English for clarity.

No Active Tracking and Basic Analytics

We do not use any invasive tracking or third-party analytics tools on our website. We value your privacy and do not profile or follow you around the web. However, like most websites, our hosting provider may automatically record some basic information about visits for maintenance and security (for example, IP address, browser type, device information, etc.). These hosting provider analytics are generally anonymised and used only to ensure the site is running safely and efficiently. We do not actively collect any additional usage data beyond this boilerplate server logging.

Personal Data We Collect

We only collect the minimum personal data necessary to provide our services and communicate with you. The types of personal information we may collect include:
 

  • Contact Details: Your name, email address, phone number, and physical or postal address (for example, when you fill out a contact form or sign up for our services).

  • Consent Preferences: Records of your consent choices (for example, whether you agreed to receive marketing emails).

  • Interaction Timestamps: Dates and times of interactions with us (such as when you signed up, gave consent, or contacted support).


We do not collect sensitive personal information unless it is specifically provided by you for a particular service. We also do not knowingly collect any information from individuals under 18 years of age (see Children’s Privacy below).

How We Use Your Information

We use the personal data we collect strictly for the purposes for which you provided it, and to operate and improve our services. Specifically, we may use your information to:

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  • Provide Services: Deliver the consulting services or products you requested, process transactions, and carry out our contract with you.

  • Communicate: Respond to your inquiries, send confirmations or updates about your service, and provide customer support.

  • Improve Our Offerings: Internal analysis (without identifying you) to understand how to improve our services and website functionality.

  • Notifications and Updates: Inform you of important changes to our services or this policy.

  • Marketing (With Consent): If you have opted in, send you newsletters, offers, or educational content related to privacy and cybersecurity. You can opt out of marketing at any time.

 

We will not use your personal information for any purpose that is incompatible with the reasons it was collected. If we ever need to use your data for a new purpose, we will seek your consent or provide notice as required.

Cookies and Web Browser Settings

Our website uses cookies only as needed for core functionality, such as maintaining your session (e.g. keeping you logged in or remembering items in a shopping cart). We do not use tracking cookies for advertising or profiling. For example, we may use a temporary "session cookie" to remember your actions on the site; this cookie is essential and does not collect personal information.


You can instruct your web browser to block or delete cookies if you prefer. Most browsers allow you to refuse all cookies or to alert you when a cookie is being sent. However, please note: if you disable cookies, some features of our site (especially those required for things like shopping cart or login/session functionality) may not work properly.

Third-Party Service Providers

To run our business, we rely on reputable third-party service providers for certain functions (for example, website hosting, email delivery, payment processing, scheduling, or customer relationship management). These providers may process your personal data strictly on our behalf as part of providing their services. We only share the information that is necessary for them to perform their duties, and they are contractually obligated to protect it and use it only for our specified purposes.


Please be aware that each third-party service provider has its own privacy policy governing how it handles data. For instance, if you make an online payment, your payment details may be handled by a secure payment processor subject to its own privacy terms. We choose providers carefully and aim to use those with strong privacy and security standards. If you have questions about specific providers we use, feel free to contact us.

How We Share and Disclose Information

Your personal information is treated as confidential. We do not sell, rent, or trade your personal data to unrelated third parties for their marketing purposes. We only share or disclose personal data in a few situations:

 

  • With Service Providers: As noted above, we share data with third-party companies who help us operate the website or deliver our services (for example, our hosting company, email newsletter platform, or scheduling software) under strict privacy obligations.

  • For Legal Requirements: If we are under a legal obligation to disclose data, or if a law enforcement authority or court legally requires us to, we will comply. This might include situations like responding to a valid subpoena, court order, or other legal process, or to meet obligations under Australian law or other jurisdictions.

  • To Protect Rights and Safety: In rare cases, we may share information if necessary to enforce our terms and policies, to protect our rights or property, or to ensure the safety of our clients or others (for example, preventing fraud or investigating misuse of our services).

 

Aside from the above, your information will not be disclosed to any other third party without your consent. We will never disclose your personal information unless required by law or truly necessary for the reasons described.

Data Storage and International Data Transfer

Privacy Reset Solutions is based in Australia, but we may use cloud services or software tools that store data on servers located in other countries. This means the personal data you provide could be transferred to or stored in jurisdictions outside of Australia (for example, in the United States or other regions). We will take reasonable steps to ensure any overseas data storage meets appropriate privacy and security standards.


If you are located in the European Economic Area (EEA) or another region with data transfer restrictions, we will ensure that adequate safeguards are in place for any international transfers of your personal information. Typically, this means using providers who participate in international privacy frameworks or have data protection agreements such as Standard Contractual Clauses in place. By using our website or services and submitting your information, you consent to the transfer of your data to these overseas facilities as needed for business operations.

Data Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction. These measures include encrypted connections (SSL/TLS) when you submit data through our website, using reputable service providers with strong security practices, and limiting access to personal data to only those who need it.


However, please remember that no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security of data sent to us online. You share and engage with our services at your own risk, and we encourage you to take precautions (like using unique passwords and up-to-date software) to further safeguard your data.

Data Retention

We retain personal data only for as long as it is needed to fulfill the purposes we collected it for, and as required by law. This means we will keep your information for as long as you are a customer or have an ongoing relationship with us, and for a reasonable period thereafter. For example, if you subscribe to our mailing list, we will keep your details until you unsubscribe or ask us to delete them.


In some cases we may need to retain certain information even after you stop using our services, if required for legal, accounting, or regulatory reasons (for instance, maintaining transaction records for taxation obligations). When personal data is no longer necessary for the purpose it was collected, and we are not legally required to keep it, we will securely delete or anonymise it.

Your Rights and Choices

We believe in transparency and giving you control over your personal information. Depending on the laws that apply to you (Australian privacy law, GDPR for EU residents, etc.), you have various rights regarding the personal data we hold about you:

 

  • Access and Correction: You have the right to request a copy of the personal information we hold about you and to correct or update it if it’s inaccurate or out of date.

  • Deletion: You can ask us to delete your personal data if it’s no longer necessary for us to hold it. We will do so unless we are required to keep it for legal reasons.

  • Withdrawal of Consent: If you have given consent for any optional data uses (for example, receiving marketing emails), you can withdraw that consent at any time. This includes opting out of marketing communications – every marketing email will have an "unsubscribe" link for your convenience, or another method to request us to unsubscribe you.

  • Objection and Restriction (GDPR applicable): If you are in the EEA or a similar jurisdiction, you may have the right to object to certain processing of your data or ask us to limit how we use it. For example, you can request that we not use your data for direct marketing or profiling.

  • Data Portability (GDPR applicable): For EU/EEA individuals, you can request to receive the personal data you provided to us in a structured, commonly used and machine-readable format, or ask us to transfer it to another provider where technically feasible.

  • Lodging a Complaint: If you believe your privacy rights have been infringed, you have the right to lodge a complaint. EU residents can contact their local Data Protection Authority. In Australia, you can contact the Office of the Australian Information Commissioner (OAIC).
     

To exercise any of these rights, please contact us (see Contact Us below). We may need to verify your identity for security reasons before fulfilling your request, to ensure we don’t disclose or delete the wrong person’s data. We will respond to requests within a reasonable timeframe and in accordance with applicable law.

Children’s Privacy

Our website and services are intended for adults and we do not offer services to minors under 18. We do not knowingly collect personal information from anyone under the age of 18. If you are under 18, please do not use our site or provide any personal details.

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If you are a parent or guardian and believe that a minor has given us personal information, please contact us immediately. If we discover that we have collected personal data from a child under 18 without parental consent, we will promptly delete that information from our records.

Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time as our services evolve or as laws change. When we make changes, we will update the "Effective Date" at the top of this policy and post the new policy on our website. We encourage you to review this page periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes to this policy will be deemed acceptance of those changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

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We are here to help and will gladly address any issues or inquiries related to privacy. If you want to access, update, or delete your data that we hold, or have any other privacy-related requests, simply reach out to us.

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